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The Baltimore City Department of Public Works (DPW) invites you to take advantage of the Water Bill Customer Self-Service Portal. When using the portal, you can manage your water bill account without leaving home or picking up the phone. Customers can find their 8 character Activation code on the first page of their bill or on the second page of their New Customer Welcome Letter.
Understanding the Context
For any access issues, please contact Customer Support and Services Division (CSSD) Telephone: (410) - 396 - 5398 Email: dpw.billing@baltimorecity.gov To begin, look up your account information by clicking one of the links below. Once you look up your account information, you will be re-directed to a secure payment site. Credit card payments can be made over the phone. Please call the City's payment processing service, ACI Worldwide at 1-877-729-6269.